Our Terms and Conditions
PLEASE READ ALL OF THIS PAGE.
Corona virus policy:
This is a difficult time for all of us as we are not sure what the situation will be for the next few months/months and what travel restrictions will be in place. We are keeping a close eye on the situation as it changes each day.
Before you book, we ask that you check and understand the governments framework of restrictive measures for both the region you are leaving & Galway. These levels can be found here.
If you are planning to travel from a foreign country please make sure that the country you are leaving is on the Irish Green List here. This list is being updated every 2 weeks.
Options if your booking is affected due to travel restrictions or localised lockdowns:
If your holiday is not affected due to covid, the standard T&Cs below apply.
Change the date:
You can change the date of your booking. If the dates are unavailable in the property you originally booked, you can change to another suitable property. Please note that you may need to pay any extra fees if the cost is different to what you originally paid.
If you cancel due to Government Covid travel restrictions, We will refund your payment, minus €50 to cover our bank & admin fees. This cancellation policy is for any bookings made after Oct 27th 2020.
Covid 19 and your stay in Connemara
We are making every effort to keep you, your families, our owners & employees and also beautiful Connemara, free from Covid 19. This is our priority, so we are working hard to keep holiday homes safe and clean with extra precautions.
As don’t own the holiday homes but we have good relationships with the owners and housekeepers who are working with us to clean the properties to Failte Ireland Covid 19 guidelines. But please know that they can only do a certain amount, and that we all need to take responsibility too. We ask that you please work with us.
Please take note of the following:
• Owners/Housekeepers will be trying to cut down on interactions due to social distancing rules. Please make sure to contact them 2 days before your arrival to organise key collection.
• Welcome packs & info folders may have been removed from houses along with books, games etc. We will email you a list of attractions, activities etc in the region that you can download & bring with you for FREE
• We have changed check in times to 5pm & check out to 10am. This is to allow the cleaners to ventilate the house as much as possible between bookings and also give them extra time to carry out extra cleaning.
• Hand sanitiser/soap may not be provided so we advise that you please bring your own & any extra towels/linen you may like.
• We are asking you to please strip & bag all your linen & towels at the end of your stay. If you are unsure of where the bags are, please ask the housekeeper/owner.
• Please empty all the bins & place outside in one large bag if possible.
• If you have Covid symptoms, please do not travel to the holiday home.
• if anyone staying in the property contracts the virus all guests must return home immediately, self isolate in accordance with current Government guidance and inform the owner/housekeeper of the property, in the case of an emergency call 999.
Any charges raised against the agents by their bank for handling dishonoured cheques, bank transfers or any other payments will be passed onto the applicants who are liable to reimburse the agents in respect of such charges within 7 days of the receipt of notification from the agents.
Connemara Coastal Cottages on the following conditions accept reservations for accommodation
Any contract to hire a holiday home in the brochure or on the website is between the holiday home owner and you as the hirer, Connemara Coastal Cottages are agents for holiday home owners and not principles. The contract does not take effect until Connemara Coastal Cottages dispatches written or e-mail confirmation to you.
2. Deposit, Balance, Full Payment details
If a booking is made eight weeks or more before the tenancy is due to start, 25% deposit and the booking fee need to be paid to confirm the booking. The remaining 75% balance is then due 8 weeks before arrival. If the balance is not received by the due date, Connemara Coastal Cottages Shall be entitled to cancel the booking and all deposits and payments already made shall be forfeit without prejudice to Connemara Coastal Cottages right to claim for balance of the total price. If you paid by credit card a reminder email for balance payment with a secure link will be sent. If a booking is made less than eight weeks before arrival, the full rent and booking fee must be paid upon booking. In the event of a booking not being accepted by the agents all fees paid will be refunded immediately. Please note the price you are quoted and pay deposit on is the price you are liable to pay in full. If the price of the particular cottage you have booked reduces at a later date, you are still liable to pay the original price as per your booking and deposit letter. Pre authorization of a security deposit takes place up to 1- 2 weeks before arrival. If we are unable to do so we will contact you for further card details. Should damage or extra cleaning occur in a property it shall be deducted from security deposit.
3. Changing a booking
Once a booking has been accepted by the agents the booking can only be changed to another cottage by treating the original booking as a cancellation (see cancellation policy below). The holiday dates may be changed providing the cottage is available for the new dates and the owners are agreeable to the change. In either event a €20 re-booking fee is payable.
All Cancellations must be in writing within seven days of the event causing cancellation. If the cancellation is due to the death of a family member or the serious illness of a family member, proof of this will be necessary to claim a refund. The 25% booking deposit and the booking fee will not be refunded.
If cancellation takes place between:
0 – 13 days before arrival 100% of the total amount will be forfeited
14 – 27 days before arrival 75% of the total amount will be forfeited
28 – 55 days before arrival 60% of the total amount will be forfeited
56 days or more before arrival the deposit will be forfeited
5. Extra Charges
The customer under takes to pay all extra charges as indicated in the brochure or website, and shall indemnify Connemara Coastal Cottages against any damage or loss caused by the customer or any of his party.
6. Owners Liability
The holiday home owner does not accept liability for loss or damage to personal effects, baggage, motor car, or any other item belonging to the hirer or any member of the hirer’s party.
7. Changes and Prices Changes
The agents reserve the right to amend prices quoted on the website due to errors or omissions, or changes in the VAT rate. Every effort is made to ensure that the holiday home description contained in current material is correct. The holiday home owner reserves the right to make modifications to the holiday home specifications that are considered necessary in light of operating requirements. Where possible clients will be notified of changes before commencement of their holiday.
Bookings will not be accepted from groups of single persons under the age of 25 and also all male or all female parties comprising more than three people.
9. Tenants Obligations
The tenants agree:
a. To pay for all gas, electricity, fuel and telephone charges incurred during a tenancy unless it is stated on the website that they are included.
b. To pay for any losses or damages to the property, caused by the Tenant or a member of their party (reasonable wear and tear excluded), unless the cost of making good such loss or damage can be fully recovered under any householder’s insurance policies maintained by the owners.
c. To take good care of the property and leave it in a clean and tidy condition at the end of the tenancy. A cleaning service is not provided during the tenancy unless otherwise stated. If extra cleaning is required after your tenancy, you will be liable to pay the extra charge.
d. To permit the Owners and the Agents reasonable access to the property.
e. Not to part with possession of the property, or share it, except with members of the party shown on the booking form.
f. Not to exceed the total number of people stipulated in the property description. A cot may only be occupied by a child aged 24 months or less. The holiday home owner reserves the right to terminate the hire without notice and without refund for a breach of this condition.
g. Not to cause an annoyance or become a nuisance to occupants of adjoining premises.
h. Not to bring pets in to a house that is not described as pet friendly, and to adhere to the rules for having pets on a property.
10. Duration and Times of Letting
The holiday home may not be occupied before 4.30pm on the hire date unless prior permission has been obtained from the holiday home owner. The holiday home must be vacated by 10.30 am on the final day of hire and left in a clean condition. A charge will be made if extra cleaning is required and will be deducted from the pre authorized deposit. The period booked cannot be exceeded unless the agents give written approval. The tenants will be liable for any cost of whatsoever nature incurred because of an unauthorized extension.
11. Non – Availability of Property
If for any reason beyond the owners control the property is not available on the date booked (owing to fire damage for example), or the property is unsuitable for holiday letting, all rent and charges paid in advance by the Applicants will be refunded in full, but the Applicants shall have no further claim against the Owners or the Agents.
The Agents do not accept liability for any act, neglect or default on the part of the owners or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Tenants or any other person may suffer or incur arising out of, or in any way connected with the letting. In addition, the owner accepts no liability for loss of or damage to the tenants’ possessions on the owners’ property or land. It is strongly recommended that clients take out their own holiday insurance to cover the possibility of cancellation charges.
13. Brochure Descriptions
Some of the information on the CC Cottages website relates to matters beyond the properties such as shops and public houses. Closure of such premises and other changes to external facilities are outside the Agent’s control and therefore these details cannot be relied upon absolutely. The Particulars are intended to give a fair description of the property only and are in no way guaranteed nor do they form a part of any contract.
Every effort is taken to ensure a reliable supply of water and electricity to each property. We cannot be held responsible for power cuts, faults in supply, freezing of water systems or droughts causing a lack of water in the property. There is a natural peat based tint to a lot of the water in Connemara used in domestic supply. This is harmless but you may prefer to use bottled water for drinking. In some circumstances owners may recommend you don’t drink the water from their supply and will advise you of the same.
14. Restricted Mobility: If the Tenant is restricted in anyway – old age, infirmity or handicap it is their responsibility to inform CCCottages of this so we can ensure that any property chosen is suitable for their occupancy.
In the event the hirer has a complaint about the property they should contact the owner or the caretaker immediately and attempt to resolve the problem. If this does not result in a solution then Connemara Coastal Cottages should be contacted during office hours. All unresolved complaints must be notified to Connemara Coastal Cottages immediately so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be made for complaints raised after the tenancy has ended when the tenant has denied the agents or the owners the opportunity of investigating the complaint and endeavoring to put matters right during the tenancy. If a hirer feels that the problem has not been resolved to their satisfaction during their stay Connemara Coastal Cottages should be informed in writing within 7 days stating the nature of the complaint and the date on which it occurred.
Pets are only permitted in the properties stated to accept them in the brochure or on the website. They must be kept under control and exercised off the premises. The owner can ask you to leave if this condition is broken. Pets are not permitted in the bedrooms or on the furniture and neither the agents nor the owners can accept responsibility for their safety. Pets must not be left in the property unsupervised as this can result in considerable damage to the property and distress to the pet. If a kennel is provided it must be used if so stated by the owner. A “no pets” in a description does not guarantee there have been no pets in the property. You must not bring pets in to a house that is not described as pet friendly, and to adhere to the rules for having pets on a property. A breach of this condition will make you liable to a €50.00 cleaning fee.
Where an inventory is provided, any discrepancies are to reported to the owner or caretaker within 24 hours of arrival, otherwise the inventory will be deemed to be correct
Linen is changed between tenancies. Towels and table cloths are not always provided and tenants should bring their own unless otherwise notified.
19. Post Stay Cottage Assessment
The property you book will be assessed after your departure. If there are any breakages or damages we will inform you of them on the next working day and a deduction will be made from your credit card as appropriate.
Where appropriate VAT is applied.
21. Breach of Contract
If there shall be a breach of any of these conditions by any of the tenants, the owners or the agents reserve the right to re-enter the property and terminate the tenancy without prejudice to the other rights and remedies of the owners.
22. Authority to sign
The person who completes the booking form certifies that:
a. He or she is authorized to agree the booking conditions on behalf of all persons included on the booking form, including those substituted at a later date
b. The signatory is over eighteen years of age and a member of the party intending to occupy the property
c. The person agrees to take responsibility for the party occupying the property
In case of a discrepancy between these booking conditions and the other contents of the CC Cottages website, these conditions shall prevail.
24. Previous Websites
This website and these booking conditions replace and supercede all previous website and booking conditions.
25. Validity Clause
If any term or provision in these booking conditions shall in whole or in part be held to any extent to be illegal or unenforceable under any enactment or rule of law that term or provision or part shall to that extent be deemed not to form part of this agreement and the enforceability of the remainder of this agreement shall not be affected.
26. E-Bookings and Vouchers: Only one discount or voucher can be applied to any one booking.
Data Privacy: In order to comply with GDPR Connemara Coastal Cottages store all customer records securely and do not share any information with third parties.